Shipping policy
U.S. Shipping Transit Times
Our current processing time is 1 to 3 business days on all orders including Expedited and Priority shipping. Our default method of shipping is Standard, which takes approximately 5-10 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.
ESTIMATED TRANSIT TIMES:
- Standard Shipping arrives in approximately 5-10 business days
- Expedited Shipping arrives in an estimated 3-5 business days
- Priority Shipping arrives in an estimated 2-3 business days
Order Status
- All orders come with shipping and tracking information! Please check your emails for updates.
- Please allow 48 hours for tracking to be updated.
- We advise signing up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.
- We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
- If you have any questions or concerns about shipping, please feel free to contact us on the website or email us at info@eleryb.com
Business/Commercial Addresses
If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.
Our contact information is posted below:
EleryB
Refused Or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or with an insufficient address.
Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with the correct shipping address/information if you would like your item(s) resent.
